Order Management & Truckload Dispatch That Keeps Loads Moving

Order Management + Truckload Dispatch Features You Should Expect in a TMS

A truckload workflow needs structure: capture the order, build the load, assign capacity, track execution, and turn paperwork into invoices. A modern TMS makes these steps repeatable so your team can scale with less chaos.

Order Intake, Customer Profiles & Repeat Lane Templates

Reduce manual entry by standardizing how orders come in. A TMS should support customer profiles, required references, and lane templates so reps can create loads quickly and consistently.

• Customer profiles with contacts, terms, and billing rules
• Required references: PO, pickup #, delivery #, etc.
• Lane templates for common shipper/receiver pairs
• Clone orders and re-use stop instructions

Load Planning, Stops, Appointments & Scheduling

Planning is where dispatch wins or loses. Build loads with clear stop sequences, appointment windows, instructions, and service requirements—then publish a clean plan to drivers and customers.

• Multi-stop loads with time windows and constraints
• Appointment scheduling and confirmations (as supported)
• Stop instructions, notes, and facility requirements
• Accessorial triggers: detention, layover, extra stop

Dispatch Board for Truckload Execution

Your dispatch board is the control center. Manage load status, assign resources, and view exceptions across your fleet in real time—so your team can react quickly and keep service consistent.

• Visual dispatch board and load pipeline
• Drag/drop assignment workflows (if supported)
• Status milestones with timestamps
• Filters by terminal, customer, lane, or dispatcher

Driver, Truck & Trailer Assignment with Availability Controls

Assignment needs guardrails. Connect driver availability, equipment status, and maintenance holds to dispatch so you don’t assign a down truck or an unavailable driver.

• Assign driver + truck + trailer per load
• Availability statuses (available, in transit, off duty, in shop)
• Equipment holds (maintenance/out-of-service flags)
• Assignment history and utilization reporting

Tracking, Status Updates & ETAs (Reduce Check Calls)

Stop chasing updates. Use structured milestone updates and optional tracking (when enabled) to share ETAs and proactively alert teams when delays or exceptions occur.

• Milestone updates: arrived, loaded, departed, delivered
• ETA visibility and delay alerts (as supported)
• Exception reporting with notes and attachments
• Customer update logs and service records

Add your tracking method (driver app, ELD/GPS, link tracking) based on what your product supports.

Docs, POD & Billing Packets (From Delivery to Invoice)

Delivered freight isn’t done until paperwork is complete. Capture POD/BOL and supporting documents quickly, attach them to the load, and assemble billing-ready packets to invoice faster.

• POD/BOL upload workflows and document checklists
• Auto-attach documents to the correct load/stop
• Support for detention/extra stop proof documentation
• Billing packet export and audit trails

Dispatch Performance & Profitability Reporting

Improve results by measuring them. Connect dispatch execution data to profitability and service reporting so you can optimize lanes, customers, and utilization over time.

• Profit per load and per lane reporting
• On-time performance and service exception trends
• Driver/equipment utilization reporting
• Exportable dispatch and performance dashboards

Ready to Streamline Order Management and Truckload Dispatch?

Replace spreadsheets and scattered updates with a modern TMS workflow that connects order intake, dispatch planning, execution tracking, and billing readiness in one place.

• Create and dispatch loads faster with templates
• Reduce check calls with better visibility
• Capture documents and build billing packets quickly
• Improve utilization and profitability reporting

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